Last Updated: 01/10/2023

1. Refunds

At Sipping Seahorse, we aim to ensure complete satisfaction with your purchase. We offer a straightforward refund policy if you encounter any issues with your order. Please review the following guidelines regarding refunds:

1.1 Eligibility

You may request a refund under the following circumstances:

• You have received a damaged or defective product.
• The product received does not match the item you ordered.
• There was an error in the processing of your order.

1.2 Refund Process

To request a refund, please follow these steps:

• Contact our Customer Support team at orders@sippingseahorse.co.uk and provide your order number, a description of the issue with the item, and any relevant supporting documentation.
• Our team will assess your request and provide instructions on the refund process and advise if this has been approved.

1.3 Refund Options

If your request for a refund is approved, you can expect the following refund options:

• If you paid by credit or debit card, the refund will be credited to the original card used for the purchase.
• If you paid through an alternative payment method, we will process the refund through the same method.

1.4 Refund Timeframe

Refunds are typically processed within 7 – 10 business days after approval. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

2. Non-Returnable Items

Please be aware that certain items are non-returnable, such as:

• Perishable goods, like food or beverages.

3. Contact Us

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us at admin@sippingseahorse.co.uk